FAQ

Please be aware that valid tickets for shows at the Lansdowne Theater can only be purchased through the authorized ticket outlets: Etix.com and the Lansdowne Theater Box Office. 

Tickets purchased from other retailers and third-party resale platforms may not be valid or guarantee admittance for entry to the performance. Protect yourself from scams and avoid unauthorized outlets and websites.

Any issues tickets purchased from unauthorized third parties – including ticket re-sale sites (StubHub, Vivid Seats, SeatGeek, et al) – must be handled directly with the seller from whom they were purchased. Patrons who have purchased from a third-party website and are unable to present your tickets at the door on show night, are unable to produce an Etix.com order confirmation number, or present an invalid ticket, may be denied entry to the performance. We do not have the ability to refund tickets purchased from a third-party website.

If you selected Will Call delivery for your tickets, please visit the Lansdowne Theater Box Office on show night and present a valid photo ID to pick up tickets. Will Call orders will be available for pickup at the Box Office starting two hours prior to the event.

All ticket sales are final; there are no refunds or exchanges.

Group discounts are offered on a case-by-case basis. To find out more information, and if a group rate is available for your desired event, please  send us a message or contact the box office.

The Lansdowne Box Office is scheduled to open later this year for in-person ticket purchases. Please stay tuned for hours and availability.

The Lansdowne Theater accepts all credit card types and cash.

Accessible seating is available for purchase online at Etix.com, or at the Lansdowne Theater Box Office.

If you or someone in your party requires special accommodations, or if you have questions about accessible seating, please contact our Box Office and we will make every effort to accommodate your needs.

Unless otherwise noted on the event page, doors will open one hour prior to event start time.

Yes, the Lansdowne Theater offers a wide variety of both alcoholic and non-alcoholic beverages, as well as an assorted selection of snacks.

The Lansdowne Theater reserves the right to inspect any bags brought into the building. Failure to comply with bag inspections will result in denial of entry into the venue.

The following items are expressly prohibited inside The Lansdowne Theater:

    • Weapons of any kind, including, but not limited to: firearms, pointed objects, pocket knives, tasers, and pepper spray / mace
    • Flares, fireworks, and explosives
    • Projectiles of any kind
    • Laser pointers
    • Noise-making devices such as air horns
    • Outside food, beverage, or alcohol
    • Containers (glass, metal, plastic, etc.) of any kind
    • Laptops and tablets
    • Professional-level cameras, cameras with a removable lens, or recording equipment (unless prior approval has been given)
    • Selfie sticks
    • Drones, GoPros, and action cameras
    • Posters, signs, banners, and flags
    • Illegal drugs
    • Animals (with the exception of service animals)
    • Skateboards, Segways, shoes with wheels, bicycles, and scooters


The Lansdowne Theater reserves the right to inspect any bags brought into the building. Any items deemed inappropriate or dangerous by venue staff will be prohibited.

If you have any questions regarding what items are allowed or not allowed into the theater, please contact us.

Commercial photography and use of professional-level camera equipment is prohibited during performances except where prior permission has been obtained. Approved photographers must pick up their Photo Pass from the Box Office on the day of the performance and adhere to all policies and limitations agreed upon in acceptance of approval.

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